The accessibility to the customer and technical support that a web hosting company offers can tell you a lot for the services which they offer too. In the event that you're allowed to use only emails and tickets, you have most likely found some reseller not the actual hosting provider. If this is the case, you may have to wait for several days in order to get an issue resolved as your reseller may not be checking their communication regularly or they may need to consult with the true web hosting company for additional help. If the provider offers different ways of communication with fast response time available anytime, they're almost certainly the top provider, not only a reseller. So you will receive well-timed assistance and top quality support since they'll have direct access to the servers where your account will be created. No matter what the problem - technical or sales, it is generally much better to have the option to get hold of your website hosting company directly by using your preferred method of communication.
24/7 Customer Support in Web Hosting
All our Linux web hosting offer you 24/7/365 pre-sales, customer and technical support, so regardless if you're inquiring for our services well before you make a purchase or you're an existing client and you have any kind of question or some difficulty, you'll be able to contact us any time, including holidays and weekends. We have many channels to get in touch with us - several telephone lines around the globe for your convenience and live chat support for pre-sales, billing and general questions; emails and support tickets for more complex matters or any issues which need extra time to analyze and handle. In contrast to various other web hosting suppliers, our trouble tickets have a guaranteed maximum reply time of only 1 hour, which means that regardless of what the issue is, it will be resolved timely and you will not waste days to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server that you pick, you'll be able to take advantage of our 24/7 tech support services even on public holidays. All of your websites will be available all of the time and so will we. With numerous contact options, you can pick the optimal approach to contact us and learn more about our solutions if you do not have an account yet, or request support if you are already our customer. You are able to call us, start a chat with a live agent, send an email or open a ticket from the Help section of your Hepsia hosting Control Panel. The last two options come with a one-hour response time warranty, though it rarely takes more than 20 minutes to get assistance irrespective of the complexity of the trouble. Using our customer and tech support services, we will be there for you whenever you need us, not several days after that.
24/7 Customer Support in Dedicated Servers Hosting
We are aware how important it is to receive well-timed support in general, let alone when you run an entire server, that's why each dedicated server that we offer includes 24/7 support with one-hour reply time guarantee whatever the matter. The service is free of cost for all the problems with your server or the software that was installed by our administrators during the setup, therefore you are able to get in touch with us as many times as you need, even during holidays. You could either open a ticket from the billing area or you can send an e-mail, and the actual response time for both rarely surpasses 30 mins since we have administrators available 24x7x365. If you want general info about our servers or you've got some billing question/issue, you may also call one of the local phone numbers that we have on 3 continents or you can use our live chat service and talk to a representative online. For third-party software support, we offer a Managed Services upgrade, which you are able to include to your server package from your billing Control Panel.