In case you’ve purchased a hosting plan and you’ve got some enquiries with regards to a given feature/function, or if you’ve chanced upon a certain obstacle and you need help, you should be able to contact the respective help desk support team. All web hosting providers use a ticketing system irrespective of whether they provide other means of contacting them aside from it or not, as the most effective way to handle a problem most often is to submit a ticket. This kind of communication makes the replies exchanged by both parties easy to track and allows the support engineers to escalate the issue if, for example, a server administrator should intervene. Usually, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, so you will need to have at least two separate accounts to touch base with the client service staff and to actually manage the hosting space. Constantly signing in and out of different accounts can often be a drag, not to mention the fact that it takes quite a bit of time for most web hosting companies to process the ticket requests themselves.
Integrated Ticketing System in Web Hosting
In stark contrast to what you may find with lots of other web hosting companies, the ticketing system that we use with our Linux web hosting
is included in the Hepsia Control Panel, which comes with all accounts. You will not have to remember several logon names and passwords, since you’ll be able to manage your tickets and the web hosting account itself from one single location. So, if you have a question or run into a complication, you can contact our technical support staff members right away. Our ticketing system offers a smart search functionality. This means that even if you’ve submitted a plethora of tickets over the years, you will be able to find the one that you need in no time. Plus, you can check knowledge base suggestions for fixing commonly encountered problems.
Integrated Ticketing System in Semi-dedicated Hosting
We think that it’s far more convenient to manage everything from one place, which is the reason why we have integrated a trouble ticket system into the custom-built Hepsia hosting Control Panel, which comes with each and every semi-dedicated server
plan. This will allow you to manage the communication with our client care staff along with your web space, so you will not need to remember additional log-in credentials for a separate admin interface. You will be able to send a new ticket or to check the status of an old one with no more than a few clicks whilst you are browsing the content within your semi-dedicated account. Besides, you can go through older tickets using a smart search option or have a look at applicable FAQ articles, which provide solutions to commonly experienced problems. The built-in ticketing system is strictly monitored 24-7-365 with the maximum response time being just 1 hour, so there’ll always be someone to help you.