A live chat is among the many channels of communication supplied by some hosting companies as part of their support service. Determined by the supplier, the chat is used for billing, pre-sales and/or tech assistance. This method of communication is quicker compared to a support ticket and it will make it much less likely to misunderstand or misspell a word compared to a telephone call with an agent. In addition, if the trouble that you have requires some time to be investigated and resolved, you'll be able to do something different meanwhile rather than just waiting, like you'd have to do when you call. You can also take advantage of a live chat support service without spending a dime provided that you have Internet access even when your web hosting supplier is based in another country and they don't have a local telephone number you can call.
Live Chat Support in Web Hosting
As part of the support services that we supply for our Linux web hosting, you will find live chat support that is available 24/7, even on holidays. You're able to get in touch with us regardless of whether you already have an account or not, since we will support you with all sorts of things, ranging from giving you general information regarding our services in case you are not a customer yet and you're thinking about ordering one of our packages, to helping you with creating an email account in an e-mail client. A part of the issues are more complicated and time-consuming, so you will have to employ the ticketing system which is incorporated into our Hepsia hosting Control Panel, but we can save you precious time and assist you in real time on the live chat for a lot of things.
Live Chat Support in Semi-dedicated Hosting
We have live chat support that is designed for all of our future and active clients. In case you are looking for a new hosting account, you can chat in real time to one of our representatives and get more details about our Linux semi-dedicated hosting in order to pick the optimal package for your websites. In the event that you already have an account with us, we'll be able to support you in a timely manner with billing, general and 1st level techissues. Even though sometimes you will have to open a ticket since there're troubles that can't be resolved on the live chat, we'll be able to assist you with various standard jobs, for example setting up an email account in an e-mail client or redirecting one domain name to another. This way, you'll enjoy quick support and you will save time and effort.