If you ever have any enquiries in regard to your hosting account or you face a problem with your sites, you will need to contact the respective hosting company’s customer support team. It may not make a difference how quickly they will reply if you’ve got a generic query, but a problem such as a botched web app update, for example, may lead to your website becoming broken or invisible on the Internet. And the longer you wait for the support team to help you out, the longer the site will be inoperational. In case you offer goods or services online, any outage will harmfully influence your site and you can lose existing or potential clients. Many hosting providers, primarily resellers, respond to e-mails and trouble tickets within 24 hours, but in the digital space that’s way too long, as visitors will hardly ever come back to a site that’s not functioning correctly over lengthy time periods.
One-Hour Response Guarantee in Web Hosting
If you are using any of our Linux web hosting
and you have a question or run into a certain predicament, you can get in touch with us 24-7 by opening a support ticket or by sending an e-mail and we will make certain that you receive an answer in no more than one hour. If the issue can be resolved, we will do it before we get back to you, whereas if there’s something that you need to do on your end, we’ll provide you with all the necessary info – what possible solutions to try out, what settings to check, and so on. Usually, you will obtain a reply within less than thirty minutes, which goes to say that waiting around for hours on end or even for more than a day to obtain support is something unthinkable. Our sixty-minute reply guarantee is valid for any inquiry that you may have – technical, general or billing.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you post a client support ticket through your hosting Control Panel or write an email connected with your semi-dedicated server
, you will get a reply within 1 hour max. You can contact us at any time in regard to general, technical or billing matters and due to the fact that we will be at your disposal 24 hours a day, 7 days a week, you will invariably get help without any delay. Based on the specific issue or question, we will give you more info, sort out the complication if it’s been caused by something that is within our reach or instruct you on what actions to take if you have to alter a certain setting for an Internet application that we can’t access. You can just forget about waiting for an entire day for every single response. In fact, in most cases we reply to tickets and emails within no more than 20 to 25 minutes.