If you have ever had a web hosting account in the past or you have dealt with any other type of online service, you are probably aware from your own experience that for some things it's better to talk to a live person on the telephone rather than exchange support tickets or e-mail messages. In order to know more about a specific service before you buy it or when something small has to be done, for example, it is really far easier and faster to get it done live. When you're able to contact representatives by phone, it is also very likely that you are dealing with an actual hosting supplier, not a reseller. The type of support that you will get on the telephone differs between different providers - from standard issues to professional technical support. Usually the majority of providers supply pre-sales assistance and 1st level phone support, while more complex tech matters are managed through electronic mail or tickets.
Phone Support in Web Hosting
Because we have live telephone support 14 hours per day, you can get in touch with us and talk with our customer support agents to find out more about any of the Linux web hosting that we provide and ensure that our servers meet the system requirements for your sites prior to you buying anything. For your benefit, we now have telephone numbers on as many as 3 different continents so that you will be able to call the one closer to you - in the United States of America, Great Britain or Australia. In case you're already an existing customer, you can give us a call about general and billing matters, and about some technical ones. If the problem is strictly technical or it can take more time to handle, you'll have to go through our ticketing system, which will enable both you and our tech support team to monitor the info supplied by each side.
Phone Support in Semi-dedicated Hosting
Any time you want additional info regarding the Linux semi-dedicated hosting that we provide, you have the option to call one of the three support phone lines that we have worldwide - in the U.S.A., the United Kingdom and Australia. By doing this, you have the option to check ahead of time whether our services will be appropriate for your web sites. If you are already our client and you have a semi-dedicated account, you are able to get in touch with us over the phone for fourteen hours every day about any billing or common queries. For entirely tech problems you will need to use our ticketing system to get in touch with our technical support because someproblems simply need more time to be resolved, still we will help you over the phone with countless minor tech problems as well, saving you efforts and time.