A 60–Minute Response Guarantee
All your help requests will be responded to in maximum sixty minutes after the support ticket or e–mail has been submitted. If your issue needs additional assistance from a system administrator, we’ll forward the trouble ticket or the email to the person in charge, without delay and we will leave a note to inform you that more time will be needed for arriving at a solution. And if you take advantage of the Optional Managed Services package, any of the server administration tasks included there will be carried out whenever you desire.
An Outstanding Help Desk Support Service
Should you require any assistance working with our Web Control Panel or with any of the apps that we’ve installed on the dedicated web hosting server on your behalf, do touch base with our client support team at any time via the ticketing system. Plus, should you require assistance managing your dedicated server, you can make use of the Optional Managed Services package, which includes OS updates every week, installation and troubleshooting procedures, server monitoring and restarting procedures, backup disk space, etc.
An Easy–to–Navigate Help Section
We have equipped our Web Control Panel with an elaborate knowledgebase, which offers comprehensive explanations of all its features and functionalities. In addition, we have filmed detailed video tutorials that will further instruct you how to perform a specific operation or resolve a frequently experienced problem. The instructional articles and the video tutorials are readily reachable from every section of the Web Control Panel via the Help and Videos buttons located in the upper right corner.