Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Center

  • In the Web Control Panel you will find a comprehensive Help Center section offering heaps of help articles and regularly asked questions. They are compiled by our support team of trained techs. Simply fill in your question and our intelligent software will give you the best answer.

  • Top quality support service
  • Instructional Videos

  • We have compiled a collection of step–by–step video tutorials that detailedly explain how you can rectify a typical issue associated with your Linux web hosting account. You can find the instructional video clips in the Help Center section.

  • Intuitive help center
  • A Sixty–Minute Ticket Response Guarantee

  • All semi–dedicated servers are backed up by a 24x7x365 technical support service and feature a 60–minute ticket response guarantee. Our competent support engineers will be online for you 24/7 and will settle any problem that you may chance upon within less than one hour after the client support ticket submission. In most instances, an answer will be given to you in less than 20 minutes.